Frequently Asked Questions
How do I change or update my information?
You can easily update your details like your address through the ‘My Account’ section. It allows you to change your password too. Moreover, the ‘My Account’ gives you total control over your orders. You can also see your detailed purchase history.
Are the prices of products inclusive of taxes?
Yes, the pricing of products on ayursopanam.com is inclusive of all applicable taxes. The amount you see on the product page is the final price of the product.
What are the acceptable modes of payment?
You can pay for your orders on ayursopanam.com using various modes of payment, as below.
- You can use credit and debit cards of all kinds (RuPay / VISA / MasterCard)
- You can pay with net banking options from different banks.
- We also accept payments from wallets like MobiKwik, AmazonPay, FreeCharge, etc.
- You can also pay through UPI.
Is it safe to use my credit or debit card on ayursopanam.com?
Yes, it is 100% safe to use your debit or credit cards for payment on our website. We use the best and trustworthy payment gateway like RazorPay. It follows the latest directive from RBI of having an additional authentication passcode. So you will always have a safer online experience while shopping with us.
What is the meaning of COD?
COD stands for Cash on Delivery. You can purchase products from ayursopanam.com and choose COD as your payment method. It means you will pay the order amount when the delivery person arrives at your doorstep with your product.
Is there any minimum cart amount required to shop at ayursopanam.com?
No, there is no such policy dictating the minimum order amount on our website. You can shop a single product or a bunch of it, regardless of the total cart amount. Have fun shopping!
How will I know if my order has got confirmed?
If you have a prepaid order, you will receive an e-mail notification that confirms your order. It will also contain your order reference number. For COD orders, our customer support team will call you to confirm your order.
Will I get an invoice for my shopping?
Yes, you will indeed receive a bill along with your order from the delivery person.
How can I check my order’s status?
You can follow these steps below to check the update status of your order.
- Click on the ‘My Account’ button on the top-right corner of ayursopnam.com.
- Next, put your e-mail ID and password to log-in to your account.
- After you log-in, you will see an option ‘Order history and details’ on the left-hand side of the screen. By clicking on it, you can check the status of all the orders you have placed on our website.
How will I know the order details, tracking status, and delivery period of my order?
As soon as we receive your order, you will receive an e-mail which will confirm your order. Once your order gets shipped, you will receive an e-mail containing the information below.
- Products you have purchased
- Payment information
- Estimated time of delivery
- Tracking number
How will you ship my order?
At ayursopanam.com, we work with different shipping partners to deliver your order. Some of our shipping partners are Blue Dart, Delhivery, Indian Post, and XPRESSBEES.
How can I track my order?
You can track your package through our reliable courier partners. We will send you a tracking number or AWB number in the shipping confirmation e-mail. You can follow the link in the e-mail to the shipping company’s website. And insert the tracking number to get the latest update on your order.
What if I’m not available to receive the product?
Please make sure that someone is available at the given address to collect the order. If you are away, you can authorize someone by tendering the order amount and ask them to collect.
How long will it take for my order to reach my place?
We ship your order within 24 hours of placing the order. Then, our courier partner takes about 4-5 days to deliver your order. All in all, you can expect to receive your order in 5-7 business days of placing it.
Note that our delivery time changes according to your location. Order placed from locations not served by our courier partners will take longer to reach you. So the delivery will take about 10 to 12 business days. We would highly value your cooperation in such cases.
What should I do if I face any payment error/transaction failure?
If there is a connection lapse between a payment gateway and the website, then you will face payment error. If your internet connection gets interrupted during the payment process, then it leads to transaction failure. You can contact our customer support team. We promise to provide the best help with all such errors.
What if my order appears tampered or already opened?
If you think that your order has got tampered, please don’t accept the delivery. Instead, you can raise the refund request by contacting us. Or we can also resend your order as per your wish.
Can I get a refund if I return the order?
We only offer refunds on products that have manufacturing defects. We don’t entertain returns and refunds in any other case. Please refer to our returns and refunds page for more details.
How to contact our customer support team?
You can call us at +91 82813 44123. You can also write your queries via e-mail to email@example.com.